Almost everyone else in the bank is considered "back-office" support staff (which includes operations, account services, trade reconciliation, technical support, word processing) and treated as a "cost center", which is understood as a division that depletes money because of the refusal of investment banks to recognize or compute their contributions as part of revenue generation. [...] They are often from middle- and working-class backgrounds, with an overrepresentation of people of color and women, and tend to receive their jobs through employment agencies, vocational and technical training networks, job postings, and word of mouth. Oftentimes, back-office workers are found not in the bank's "headquarters" building at all, but rather in less expensive locations in Brooklyn, other parts of Manhattan, or across the river in Jersey City. [...]