In the relationship between Uber and its drivers, Uber is both the employer (on eof the two parties in the workplace relationship) and the umpire (responsible for negotiating disputes between the two parties). This puts Uber in a opwerful positon. When Uber's policies and practices don't square with driver experiences, it is Uber who stands as judge. One of the benefits of app-mediated work is that work time and activities are monitored [...] technology doesn't produce accountability automatically. In its system, Uber has the power to enforce or determine what is paid [...] Drivers have very little recourse in negotiating inequities in the system.
oooh good analogy