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[...] as Uber enters a new space, it takes a direct-to-consumer approach, bypassing potential barriers, like regulations or political opposition, by winning over consumers with its effective app. It cautions opponents that might try to constrain some of its practices by conveying the message, "Be g…

[...] the company contorts itself in order to avoid giving the impression that its workers are considered employees [...] "It says bicycle couriers who work for Deliveroo are never to be referred to as workers, employees, or staff, and that the Deliveroo jackets they have to wear on the job are not…

[...] I ask if the company tries to build trust with its drivers, and hte answer - that Uber cares about building trust with all of its end users - floors me. The fact that even in an informal interview this person is deploying the language used in the lawsuits gives me pause [...] the senior emplo…

[...] Drivers don't have a dedicated human manager who responds to their inquiries. Instead, they have community support representatives (CSRs), located at the email equivalent of a call center, often located abroad, such as in the Philippines, and managed by third-party companies, like Zendesk. Ef…

[...] Drivers don't have a dedicated human manager who responds to their inquiries. Instead, they have community support representatives (CSRs), located at the email equivalent of a call center, often located abroad, such as in the Philippines, and managed by third-party companies, like Zendesk. Ef…