[...] Drivers don't have a dedicated human manager who responds to their inquiries. Instead, they have community support representatives (CSRs), located at the email equivalent of a call center, often located abroad, such as in the Philippines, and managed by third-party companies, like Zendesk. Effectively, Uber offshores and automates its main communications with drivers. Drivers receive automated replies to most of their messages, which often appear to be based on keywords in the the text of their emails. [...]
christ. wonder if they're partnering with a startup that does automated customer service using "AI"