Welcome to Bookmarker!

This is a personal project by @dellsystem. I built this to help me retain information from the books I'm reading.

Source code on GitHub (MIT license).

[...] Treatment of people, regardless of their situation, as potential sales that need to be closed is an uncomfortable experience. The retort of the supervisor was that successful sales are made by people who are ‘resilient’ or ‘don’t get put off by hearing no’, as if the responsibility for the sale lies entirely with the call-centre worker, regardless of whether or not the person on the end of the phone actually wants or needs the product.

think about the question of where agency lies more, and why it matters (how does it relate to my post on adtech?)

—p.46 Working in the Call Centre (34) by Jamie Woodcock 5 years, 2 months ago