Welcome to Bookmarker!

This is a personal project by @dellsystem. I built this to help me retain information from the books I'm reading.

Source code on GitHub (MIT license).

In sales call centres, particularly those engaged in cold calling, it is relatively easy to calculate the performance of each worker. The computer-enabled telephone system can log each sale and note how long is taken between calls. The extraction of surplus value in the labour process is far more straightforward than in the other types of call centre. This is significant as the worker in cold-calling sales faces sharper pressures and is susceptible to the more aggressive forms of surveillance and control. [...]

on tech as a way of fairly accurately assessing ROI for workers

—p.17 Introduction (1) by Jamie Woodcock 5¬†years, 2¬†months ago