[...] When Jeff had taught her the work, he had said: When you’re behind the bar, you’re the ship’s captain; never leave the bar, and never let a customer behind it; keep their respect. She did. She was friendly with her customers; she wanted them to feel they were welcome here, and were missed if they did not come in often. She remembered the names of the regulars, their jobs and something about their families, and what they liked to drink. She talked with them when they wanted her to, and this was the hardest work of all; and standing for hours was hard, and she wore runner’s shoes, and still her soles ached. She did not allow discourtesy or drunkenness.