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Furthermore, the nature of service work itself discouraged idealization of the male. Unlike many working women who were either segregated from or subordinate to men at work, waitresses interacted constantly with male customers, supervisors, and co-workers, often “initiating action” with bartenders,…

Waitress work culture also helped women realistically interpret the flirtations and sexual games of male customers. Unrestrained by masculine ears and oblivious to the dominant culture's strictures, waitresses talked candidly with each other about sexual matters and the power relations that existed…

The elaborate group work rules devised by workers rivaled the most sophisticated personnel systems. Workers created job rotation schemes and regulated station assignments. In one restaurant, the waitresses took turns calling in sick when they felt the supervisors had overstaffed. Waitresses assiste…

Waitresses recognized that their performance could be critical to the success of a business. Many patrons responded more to the personality of the food server than to the quality of the decor or food. Minnie Popa, for instance, was “more than a waitress; she was an attraction.” She pulled in the cu…

Waitresses, however, recognized the skills of judgment and memory involved in waitressing and the dignity that attends a basic human service provided in an expert manner. Drawing on the positive aspects of female socialization and women's culture, they defined service as important and skilled work.…