Bookmarker is a personal project by @dellsystem to help with retaining reading material. Source on GitHub.

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2 years, 2 months ago

requests are received as demands

Our requests are received as demands when others believe they will be blamed or punished if they do not comply. When people hear us make a demand, they see only two options: submission or rebellion. Either way, the person requesting is perceived as coercive, and the listener’s capacity to respond c…

—p.79 Nonviolent Communication: A Language of Life by Marshall B. Rosenberg
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2 years, 2 months ago

the clearer we are on what we want

What response was the man wanting? I believe he wanted to hear that his pain was understood. If his wife had known this, she might have responded, “It sounds like you’re scared we might miss our plane, and disgusted because you’d like a faster train running between these terminals.”

In the above…

—p.73 by Marshall B. Rosenberg
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2 years, 2 months ago

uttered solely to make him feel guilty

However, in other instances, we may express our discomfort and incorrectly assume that the listener has understood the underlying request. For example, a woman might say to her husband, “I’m annoyed you forgot the butter and onions I asked you to pick up for dinner.” While it may be obvious to her …

—p.72 by Marshall B. Rosenberg
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2 years, 2 months ago

I want you to guess what I want

MBR: “Yes, it can be difficult to make clear requests. But think how hard it will be for others to respond to our request if we’re not even clear what it is!”

Client: “I’m starting to get clear what I want from others to fulfill my need for love, but it’s embarrassing.”

MBR: “Yes, very often …

—p.72 by Marshall B. Rosenberg
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2 years, 2 months ago

we respond to the needs of others out of compassion

Stage 3: At the third stage, emotional liberation, we respond to the needs of others out of compassion, never out of fear, guilt, or shame. Our actions are therefore fulfilling to us, as well as to those who receive our efforts. We accept full responsibility for our own intentions and actions, but …

—p.60 by Marshall B. Rosenberg