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This is a personal project by @dellsystem. I built this to help me retain information from the books I'm reading.

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Working the Phones: Control and Resistance in Call Centers
by Jamie Woodcock

Working the Phones: Control and Resistance in Call Centers
by Jamie Woodcock

Working the Phones: Control and Resistance in Call Centers
by Jamie Woodcock

148

Conclusion

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notes

Woodcock, J. (2016). Conclusion. In Woodcock, J. Working the Phones: Control and Resistance in Call Centers. Pluto Press, pp. 148-271