For some insight into how this might be done, it is worth looking to the account of a call center worker who became part of a collective effort to organize his workplace. Union delegates talked to members about a range of issues, but one catalyst for change concerned a particularly enchanting demand: the right to read. As an outbound call center for political and private polling, the phones automatically dial, meaning that workers can have a fair bit of time between calls, during which they would customarily read. When one worker was told by management to put her book away and instructed to leave, it became a lightning rod for resistance. The workers downed tools, won the right to read, and reversed the dismissal of their colleague. “The feeling of collectively coming together, to defy ‘business-as-usual,’ to stand up for our workmate and each other, is the most joyous and energizing feeling one could imagine,” wrote Michael Roberts.