The billing guy seemed like a decent fellow stuck with a shitty job [...] He was embarrassed and apologetic, but he had a job to do. It wasn't his fault the system was so totally fucked up. There was nothing that one guy could do about it.
build worker power and push for medicare for all pls
(it's tricky cus obvs the responsibility shouldnt be on the workers, who prob dont have great prospects elsewhere anyway, but the people who have the power to change things have no interest in doing so. what's the alternative, if you want to change the system?)