"Union busters wield great power through their program of terror and manipulation—people don't, can't possibly know what's going on and who's telling the truth. You have to appreciate that most of the people [at a workplace] are just regular people. They in their lives have no experience with violence, with being lied to, with manipulation, with being harassed in open, gross, insulting ways. The first time this program happens to regular people, they're terrified. Their fondest wish after a few months of this is that it would just go away and go back to being like it was. The union busters know this. None of this is intellectual at all. It works on the gut."