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[...] Section 2030 from the 1996 Communications Act is a piece of deregulation that says that a platform isn't responsible for the content that a user posts.

I'd like to see it amended in one specific way. There are a lot of people posting content for which you can't necessarily make the platfor…

As designers, how can we convince business minds that what works isn't always what's right?

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[...] Companies are made out of people and we are their most valuable assets. They can't operate without us. So, because Uber was no longer a cool place to work and people were leaving, that …

A lot of your work has to do with design as a solution to human and technical problems. Can better design solve inherently unethical business practices?

I don't think so. I've seen this happening in major companies: you'll work on a design that will be better for users or communities. But th…

What generally happens when people in tech have made lots and lots of money? They often escape. If they're young, they go to South America and do ayahuasca rituals - they try to find the meaning of life by repurposing somebody else's culture for quick 'insight'. If they're older, maybe they buy a…

UH: It’s to the benefit of the employers of service workers. What’s happened is that the service industries have become more and more Taylorized, in order to maximize the productivity of service workers. The time they spend on eachtask has to be minimized. The tasks become more and more routinized,…