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In mid-2003, Susan put some product plans and strategic documents on MOMA that required a password to access. She was concerned that the sales team might accidentally spill too much to clients. As head of product management, Jonathan told her to make the documents accessible because Google so stron…

What if we let users opt out of accepting our cookies altogether? I liked that idea, but Marissa raised an interesting point. We would clearly want to set the default as "accept Google's cookies." If we fully explained what that meant to most users, however, they would probably prefer not to accept…

Eric Schmidt's choice of Susan's mid-range revenue estimate proved unduly conservative. By the end of the contract's first year, we were far above the highest projections. Part of that success may have been attributable to a small shift made by an enterprising engineer. The day after the deal went …

"Here are Overture's policies," AOL said, dropping a phonebook-sized document on the table with a thud. "These are their editorial policies for what is allowed and what is not. Let's see yours."

"Fine. We'll show you ours," Alan replied. "Let's set up an appointment and do it right." We had no p…

It had taken us a while to post our position, interview candidates, and extend an offer, so it was August 2001 before Stephanie Kerebel, a native of France, joined our group as globalization manager. She had years of experience in dealing with professional translators and immediately implemented co…