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As for me, I was surprised to find that I disliked the Gates Mills house even more after we moved in than I had on that first tour. I hadn't thought that would be possible. Usually it works the other way; as they get to know their new houses, homebuyers often discover their hidden charms. But I jus…

After the fourth negotiating session I knew it was time for some new ammunition; the stalling tactic was wearing thin. I got a lucky break. It so happened that Local 47's patience was also wearing thin, and I heard through my network that the union would soon hold a strike vote. Well, nothing makes…

During those first few weeks of the Copeland campaign, I had delivered my standard program; but all the while I was searching for a secret weapon and an Achilles' heel. Every company seemed to have one of each. At Copeland I found both in the old people, the heart and soul of the home. The Copeland…

The new rules came as a shock to supervisors, particularly the LPNs. To many Copeland employees, their co-workers had been like a second family. Most of the women led poor lives inside tiny houses in dull, small towns. Their greatest joy was coming to work, taking care of the old people, and spendi…

"Look, Kathleen," I offered. "You still have a chance to make amends to your girls. Talk to them. Find out what it is you've done to make them call in the union and tell them you're willing to change. Assure them that they can come to you with any complaint, and let them know you'll really listen. …