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Each charges for its services. On a private platform like the App Store, developers have accepted that 30% is the tax they have to pay to Apple for all the services it provides to the economy it supports. People also take for granted that platforms like Uber and Lyft take a cut from their drive…

[...] In the SRE approach, by contrast, the humans inside the machine who keep it going augment themselves by constantly teaching the machine how to duplicate what they do, at ever-increasing scale.

A traditional organization has high alignment but low autonomy, because managers tell people what to do and how to do it. In the kind of organization parodied by the comic strip Dilbert, neither the manager nor the workers know why they are doing what they are doing. This is a low-alignment/low-aut…