aro is but one of five thousand Yardi employees working in thirty offices across several countries today, providing platforms and virtual property management systems to abet its clients. “Yardi Romania” is the com­pany’s third largest outsourcing firm, where it employs nearly five hundred workers. ­There, it contracts with Invitation Homes as well as PropertyShark, a real estate database used by speculators across the United States, which it purchased in 2010. The call center opened its doors in 2013 as a laboratory for landlord tech surrogacy. ­Today, it provides 24/7 support in English and in Spanish. “We all know English from tv and school, and then most of us know Spanish from the telenovelas we ­were glued to in the ’90s,” Caro laughed. They are all trained in “Basics of Telephone Etiquette,” and “Hold Procedures—­Putting the Customer on Hold the P.R.E.T.T.Y. Way.” Rolling her eyes, Caro pulled training manuals from her backpack to prove that they are real.