One thing that struck me over and over in Vegas and almost everywhere else I worked for unions: workers want to make things better so badly that they are willing again and again to set aside frustration and anger stemming from past bad experiences with unions if you offer them a plan to win that makes them the central participants. The ability to bring workers to this sort of expectation is what separates the best organizers from merely good. It isn’t easy. The key is that laser-like focus on identifying and developing leaders. Jamie had developed into a solid organizer, and she and the leaders built a hell of a union at the Health District.