Sharing Economy reputation systems have become fronts for hierarchical and centralized disciplinary systems, which have nothing to do with notions of “peer-to-peer” reputation, “algorithmic regulation” or regulation with a “lighter touch” through ratings. We trust strangers on Sharing Economy platforms for the same reason we trust hotel employees and restaurant waiters: because they are in precarious jobs where customer complaints can lead to disciplinary action. [...]
this is good
Sharing Economy reputation systems have become fronts for hierarchical and centralized disciplinary systems, which have nothing to do with notions of “peer-to-peer” reputation, “algorithmic regulation” or regulation with a “lighter touch” through ratings. We trust strangers on Sharing Economy platforms for the same reason we trust hotel employees and restaurant waiters: because they are in precarious jobs where customer complaints can lead to disciplinary action. [...]
this is good