by
Noam Chomsky
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[...] Caterpillar, the U.S.-based one, first of all has profits coming out of its ears. It’s making huge profits, like other major corporations, so it’s got plenty of capital. There’s no problem that way. But furthermore, they’ve been using their profits over the past years to build up excess capacity in other countries. For example, they have plants in Brazil where they can get much cheaper labor and they can keep filling their international orders. Notice that that’s not done for reasons of economic efficiency. Quite the contrary. It’s done for power reasons. You don’t build up excess capacity for economic efficiency, but you do build it up for power reasons, as a threat against the domestic work force. [...]
[...] there has not in history ever been any answer other than, Get to work on it.
There are a thousand different ways of getting to work on it. For one thing, there’s no “it.” There’s lots of different things. You can think of long-term goals and visions you have in mind, but even if that’s what you’re focused on, you’re going to have to take steps towards them. The steps can be in all kinds of directions, from caring about starving children in Central America or Africa, to working on the rights of working people here, to worrying about the fact that the environment’s in serious danger. There’s no one thing that’s the right thing to do. It depends on what your interests are and what’s going on and what the problems are and so on. And you have to deal with them. There’s very little that anybody can do about these things alone. Occasionally somebody can, but it’s marginal. Mainly you work with other people to try to develop ideas and learn more about it and figure out appropriate tactics for the situation in question and deal with them and try to develop more support. That’s the way everything happens, whether it’s small changes or huge changes.
If there is a magic answer, I don’t know it. But it sounds to me as if the tone of the questions and part of the disparity between listening and acting suggests—I’m sure this is unfair—Tell me something that’s going to work pretty soon or else I’m not going to bother, because I’ve got other things to do. Nothing is going to work pretty soon, at least if it’s worth doing, nor has that ever been the case.
[...] your goals and your visions are often in direct conflict. Visions are long-term things, what you’d like to achieve down the road. But if we mean by goals that which we’re trying to do tomorrow, they can often appear to be in conflict with long-term visions. It’s not really a conflict. I think we’re in such a case right now. In the long term I think the centralized political power ought to be eliminated and dissolved and turned down ultimately to the local level, finally, with federalism and associations and so on. Sure, in the long term that’s my vision. On the other hand, right now I’d like to strengthen the federal government. The reason is, we live in this world, not some other world. And in this world there happen to be huge concentrations of private power which are as close to tyranny and as close to totalitarian as anything humans have devised, and they have extraordinary power. They are unaccountable to the public. There’s only one way of defending rights that have been attained or extending their scope in the face of these private powers, and that’s to maintain the one form of illegitimate power that happens to be somewhat responsive to the public and which the public can indeed influence. So you end up supporting centralized state power even though you oppose it. People who think there is a contradiction in that just aren’t thinking very clearly.
from an address to an anarchist conference.
reminds me of my anti-figurative politics idea
[...] the classical liberals, the Jeffersons and the Smiths, were opposing the concentrations of power that they saw around them, like the feudal system and the Church and royalty. They thought that ought to be dissolved. They didn’t see other forms of concentration of power which only developed later. When they did see them, they didn’t like them. Jefferson was a good example. He was strongly opposed to the concentrations of power that he saw developing, and warned that the banking institutions and the industrial corporations which were barely coming into existence in his day would destroy the achievements of the Revolution. [...]
[...] He said, I’d better give these guys a decent wage or nobody’s going to buy my cars. So he raised workers’ salaries beyond what he was forced to by market pressures. And others went along. That was on the reasoning that you just outlined, and it made sort of sense in a national economy.
Does it make sense in an international economy? Does it make sense in an international economy where you can shift production to the poorest and most deprived and most depressed regions where you have security forces keeping people under control and you don’t have to worry about environmental conditions and you have plenty of women pouring off the farms to work under impossible conditions and get burnt to death in factory fires and die from overwork and somebody else replaces them and that production is then integrated through the global system so that value is added where you have skilled workers and maybe pay a little more but you don’t have many of them? Finally it’s sold to the rich people in all the societies. Even the poorest Third World country has a very rich elite. As you take this kind of structural Third World model and transfer it over to the rich countries—it’s a structural model, it’s not in absolute terms—they have a sector of consumers that’s not trivial. Even if there’s plenty of superfluous people and huge numbers in jail and a lot of people suffering or even starving. So the question is, Can that work? As a technical question, nobody really knows the answer. And it doesn’t make any difference anyway. We shouldn’t even be allowing ourselves to ask it. The point is that whether it could work or not, it’s a total monstrosity. Fascism works, too. In fact, it worked rather well from an economic point of view. It was quite successful. That doesn’t mean it’s not a monstrosity. So there is the technical question, Will it work? To that nobody knows the answer. But there’s also a human question of whether we should even ask, and the answer to that is, Of course not. That’s not the CEO’s question, but it should be everybody else’s.
referring to the Fordist model of paying your workers enough so they can afford your products
[...] Although one should be very careful about the word “reform.” We don’t call what Hitler did reform. Reform has a nice feel about it. It’s supposed to make things better. So we should never use the word. We should talk about changes. The same with “promise.” Every article you read in the paper says, You may or may not like what the Republicans are doing, but they’re fulfilling their promise to the American people. If I say I’m going to beat you to a pulp, and I do it, that’s not a promise. I didn’t promise to do it. I threatened to do it. So what they ought to say is, The Republicans are keeping their threat to the American people. Especially when we know how the American people feel about it. These are not reforms, any more than we’d say Stalin and Hitler instituted reforms. These are changes. You can like them or dislike them, but they’re not reforms.
[...] Belfort explains to workers before a shift:
So you listen to me and you listen well. Are you behind on your credit card bills? Good, pick up the phone and start dialling! Is your landlord ready to evict you? Good! Pick up the phone and start dialling! Does your girlfriend think you’re a fucking worthless loser? Good! Pick up the phone and start dialling! I want you to deal with your problems by becoming rich!
This highlights the individualist subjectivity of sales, the responsibility of the worker to close the sale, and in doing so get rich and solve their own problems.
from wolf of wall street.
In sales call centres, particularly those engaged in cold calling, it is relatively easy to calculate the performance of each worker. The computer-enabled telephone system can log each sale and note how long is taken between calls. The extraction of surplus value in the labour process is far more straightforward than in the other types of call centre. This is significant as the worker in cold-calling sales faces sharper pressures and is susceptible to the more aggressive forms of surveillance and control. [...]
on tech as a way of fairly accurately assessing ROI for workers
[...] As Marx argues in Capital, the ‘worker emerges from the process of production looking different from when he entered it’. Starting as a seller of their own labour power, the workers come to the conclusion that they ‘have to put their head together . . . as a class’ so ‘they can be prevented from selling themselves and their families into slavery and death by voluntary contract with capital’. For Tronti this is ‘a political leap’, and ‘it is the leap that the passage through production provokes in what we can call the composition of the working class or even the composition of the class of workers’.
[...] Call centres have become emblematic of the shift towards a post-industrial service economy and the growth of a neoliberal orthodoxy with widespread programmes of ‘deregulation, privatization, and withdrawal of the state from many areas of social provision’. This transformation of work has not been accompanied by a new wave of worker self-organisation or the development of successful trade union initiatives. It is in this economic environment – and one that is very favourable to capital – that call centres have flourished. However, on the other hand, the rise of call centres also represents the desperation of capital. This relentless drive to sell is a reflection of the struggle for companies to remain profitable, which often involves shifting the burden of selling onto workers who rely on commission.
reminiscent of other gig economy-like forms of work