I knew about the union effort before I started (ten of my MFA classmates also worked as Brendas), and although I had no organizing experience, I started attending union Zoom meetings in my first month. My coworkers pushed me to think about the job beyond collecting party anecdotes (my favorite was about a prospective renter who encountered a boa constrictor at a self-guided tour) and consider its context at the intersection of tech and real estate.

The union platform was focused on better pay, benefits, and a path to career advancement, but the organizers also wanted Brenda to be better, for example by requiring the properties Brenda worked with to be transparent about whether they offered wheelchair-accessible units or accepted Section 8 vouchers.

Like ChatGPT and DALL-E, Brenda the chatbot depended on the work of writers and artists. The company hired opera singers and creative-writing adjuncts because these professions tend to draw perfectionists accustomed to precarious work. Then, the software engineers designed and adjusted conversation flows in response to operator feedback. I’ve come to resent phrases like “human fallback” and “chatbot operator” that obscure that we were underpaid bot trainers and technical writers.

Maybe it was naive to think a union could address that. The company announced its intent to outsource Brenda operators to an international staffing company at the very first bargaining session. Still, the union secured a tech stipend for all remote workers at the company, pushed the company to comply with state paid-sick-leave laws, and became a resource for career advice. An increasing number of former BOT union members now hold full-time jobs in the tech industry. A union can’t make the uncanny valley beautiful, but it meant something that we tried.