My own experience in that regard is somewhat typical of my generation and class. When I lived in Washington DC, circa 2017, I remember paying an exorbitant sum to live in a pretty nice apartment. I loved that apartment. I also furnished it pretty much exclusively with the most economical IKEA crap I could find. What was I supposed to do? After paying for the apartment itself, I didn’t exactly have a robust couch budget.

Make no mistake, I was in no sense deprived; I was a senior editor making a solid white-collar salary and living (as I said) in an apartment I really liked. But that’s exactly my point: when some of the basic elements of a professional-managerial-class lifestyle start to cost a lot more, members of the PMC are going to adjust by spending less on other elements. Some of them may develop the expertise and commitment to hunt out bargains on quality goods, but many more will default to what the market is most intent on serving them. Thus my IKEA and Amazon Prime furniture, my Uniqlo wardrobe and Warby Parker glasses.

Of course, it’s even more perverse than that. Because if the people with even a little bit of disposable income are spending it on fast fashion and fiberboard furniture, that’s going to further erode the economic basis for doing anything higher quality or more ambitious. The cheapo stuff wins.

This is all precisely ass-backward. Everyone should have housing and health care; these things should be cheap and abundant. If anything should cost more, it should be the optional purchases — the stuff that comes appended with a value-added tax in other countries. When you pay more for a pair of shoes, there’s at least the possibility that those extra dollars reflect the quality of the materials and the wages of the people who stitched them together. The price of my DC apartment mostly reflected the fact that there weren’t enough of them to go around.

Ganz’s explanation for “Why Culture Sucks” (as the post is titled) draws on Arendt and the destabilizing, ephemeralizing character of the internet. I think he’s more or less right, but his explanation is incomplete. Our broken phenomenology is inextricably bound up with the broken material basis for cultural production. Yes, the internet as it is shares some of the blame — but that’s the internet as it is, not as it had to be. Background economic conditions helped build that internet.

I don’t want to suggest that materialist explanations are the only explanations that matter. But I do want to argue that a nation’s material and economic circumstances have profound implications for its spiritual, moral, and artistic health. Sickness along one dimension leads to sickness in the other. And reinvigorating the cultural realm is going to require close attentiveness to the economic conditions that make certain types of culture possible.

I was surprised that “Why Is Everything So Ugly?” didn’t actually argue or demonstrate how the visual culture of New York City is symbiotic with “neoliberalism.” The only contention was that the apparent popularity of five-over-one mixed-use apartments coincides with a period of low interest rates (compared to what?). Some attention was given to the environmental and labor problems with fast furniture, fast fashion, and the circular economy, but these were given far fewer words than the piece’s aesthetic commentary.

It would have been helpful to consult a construction expert to understand whether the “Josh” apartment building is actually decaying and whether the old “perfectly serviceable” building it replaced was actually such. I know from other news stories that rainproof paneling is a new technique to protect buildings, and that new apartments of any price point usually have more efficient and healthy HVAC, better insulation, double-pane windows, and none of the asbestos/mold/lead residue that plague so much of our country’s substandard urban housing.

Without any strong attempts to actually prove new visual cultures and built environments are inferior beyond the eyes of the beholder, your criticism is indistinguishable from archconservative attacks on brutalism and modernism. What unites both types of criticism is knee-jerk cynicism.

Time marches on. I’m afraid that derogatory insinuations (“behemoths” and “monoliths” governed by insidious “logics”) and winking callbacks (“all that is solid . . .”) will grow ever poorer as a substitute for deep, patient inquiry.

I knew about the union effort before I started (ten of my MFA classmates also worked as Brendas), and although I had no organizing experience, I started attending union Zoom meetings in my first month. My coworkers pushed me to think about the job beyond collecting party anecdotes (my favorite was about a prospective renter who encountered a boa constrictor at a self-guided tour) and consider its context at the intersection of tech and real estate.

The union platform was focused on better pay, benefits, and a path to career advancement, but the organizers also wanted Brenda to be better, for example by requiring the properties Brenda worked with to be transparent about whether they offered wheelchair-accessible units or accepted Section 8 vouchers.

Like ChatGPT and DALL-E, Brenda the chatbot depended on the work of writers and artists. The company hired opera singers and creative-writing adjuncts because these professions tend to draw perfectionists accustomed to precarious work. Then, the software engineers designed and adjusted conversation flows in response to operator feedback. I’ve come to resent phrases like “human fallback” and “chatbot operator” that obscure that we were underpaid bot trainers and technical writers.

Maybe it was naive to think a union could address that. The company announced its intent to outsource Brenda operators to an international staffing company at the very first bargaining session. Still, the union secured a tech stipend for all remote workers at the company, pushed the company to comply with state paid-sick-leave laws, and became a resource for career advice. An increasing number of former BOT union members now hold full-time jobs in the tech industry. A union can’t make the uncanny valley beautiful, but it meant something that we tried.