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The Shady Middleman: How Uber Manages Money
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In the relationship between Uber and its drivers, Uber is both the employer (on eof the two parties in the workplace relationship) and the umpire (responsible for negotiating disputes between the two parties). This puts Uber in a opwerful positon. When Uber's policies and practices don't square with driver experiences, it is Uber who stands as judge. One of the benefits of app-mediated work is that work time and activities are monitored [...] technology doesn't produce accountability automatically. In its system, Uber has the power to enforce or determine what is paid [...] Drivers have very little recourse in negotiating inequities in the system.
oooh good analogy
In the relationship between Uber and its drivers, Uber is both the employer (on eof the two parties in the workplace relationship) and the umpire (responsible for negotiating disputes between the two parties). This puts Uber in a opwerful positon. When Uber's policies and practices don't square with driver experiences, it is Uber who stands as judge. One of the benefits of app-mediated work is that work time and activities are monitored [...] technology doesn't produce accountability automatically. In its system, Uber has the power to enforce or determine what is paid [...] Drivers have very little recourse in negotiating inequities in the system.
oooh good analogy
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[...] While five minutes is the standard waiting period, after which drivers are to collect their cancellation fee, Uber "recommends" drivers wait at least twice as long for the passenger to show up, essentially generating goodwill for the company through the driver's unpaid waiting time. [...]
damn. a kind of funny perspective to include in a first-person story [there i am, waiting outside the house, 11 minutes has passed and still no pax, still i sit there in my car idly dumbly, generating unneeded and unmerited goodwill for this billion-dollar company through my paralysed inaction]
[...] While five minutes is the standard waiting period, after which drivers are to collect their cancellation fee, Uber "recommends" drivers wait at least twice as long for the passenger to show up, essentially generating goodwill for the company through the driver's unpaid waiting time. [...]
damn. a kind of funny perspective to include in a first-person story [there i am, waiting outside the house, 11 minutes has passed and still no pax, still i sit there in my car idly dumbly, generating unneeded and unmerited goodwill for this billion-dollar company through my paralysed inaction]