The only weapon left to the worker was the grievance procedure. If a job was speeded up or an extra procedure added, if safety goggles or gloves were inadequate, if a machine malfunctioned, the worker could not fight it out on the factory floor in a direct confrontation with a superviser. The worker could only write out the complaint, file it with the union "rep," and wait for the complaint to be processed. Meanwhile, whatever the new procedures or safety violations might be, they remained in effect unless they were gross enough to trigger a walkout by all the workers. The grievance procedure became yet another device by which company and union eliminated worker participation in decision-making. The companies and the union had developed a division of labor. The companies looked after the machines, and the union looked after the workers. American auto workers were told by the mass media that they had one of the world's highest standards of living. They were not told that they also had one of the world's highest and most grueling standards of work.