[...] To remind the workers of the new climate of"enforced responsibility," large signs on the wall declared: "Quality is the number one priority in our business, there are no exceptions!" and "Gain confidence through customer satisfaction!" The new system ingeniously encouraged workers to monitor each other's behavior rather than be under the constant supervision of management. An RCA employee explained, "We're trying not to have mistakes and to fulfill the quality [goals], because here we achieve teamwork and respect the others' work." Another echoed, "We're all important, because our job depends on quality."