FRED: Yes, there’s people that come here for a beauty pageant. But nobody in here should be making less than $15 or $16 an hour.

EMILY: [unable to help herself] Do most people here make $15 or $16 an hour?

FRED: If you’re willing to work hard, have a good attitude and great attendance? Yes. Let’s say you work 160 hours a month. If you make a $440 bonus for the month, you just cut yourself two more dollars an hour. So now we’re at $13, give or take, and with your NRS—

STEVE: NRS is “net rep stat”—that’s where if the caller takes the thirty seconds to do that automatic survey after. Y’all probably already heard about promoters, neutrals, and detractors? When you start getting those promoters, depending on your scores, you get extra money. If you do your job well, you take care of customers, you can make between $750 and $800 extra every month—before sales.