[...] Nortel's product also reflects a fundamental contradiction besetting the business of cyberspace, i.e., the conflict between he goals of building consumer confidence to turn the Internet and its users into a universal market and commodifying without government intervention whatever moves over the Internet, including personal identity [...]
basically sold consumer internet behaviour tracking software. privacy activists shut it down. its behaviour was totally sensible - it needed to "expand the commodification of its major resource, the Internet"