I looked behind the counter at the agent’s terminal: Yes. That damned transaction interface. The Immigration Service was one of our first customers. In 1986, they were going to “revolutionize” international arrivals with our database. And here it still was after all these years, our software, its transaction interface, that sluggish component we testers had complained about to the programmers, too slow, too slow, who’ll put up with this waiting? Ah, I saw how the immigration agent had learned to tolerate this waiting. A certain suspension of himself; an unattractive slackness in his body, his mouth; a gone-to-nowhere look in his already vague eyes. Odd how adaptable human beings are. The programmers had long accustomed themselves to waiting on machines, and then we, the software testers, soon adapted; and with every shipment of our software, out it spread like a virus to the world: human beings everywhere learning to suspend themselves, go elsewhere for little slits of time, not exactly talking or working or doing anything, since any moment—you never know which one—the system may come back, respond, give you the answer.