When a problem arises, there are a limited number of ways to access support. These have reduced over time. When I first started there was an office where we went to sign up, to “onboard” (their term for hiring), pick up equipment, or generally ask questions. At first, this was in a temporary location, giving it a transitory sense like the companies were not even sure themselves how long they would stay in a city and could leave any minute. Later, Uber moved to a permanent office, but it wasn’t very accessible. It was only open two days a week for a few hours and often you would not be seen without an appointment. The staff were focused on signing up restaurants, couriers were a second thought. Although they did order food quite often! We were so numerous we were regarded as disposable, however long or hard we had worked. In theory, there is a phone line you can call with an issue while on an order, but it often doesn’t connect. We are now directed to use in-app help or email, which has limited help too, as it is either automated replies or someone with a script they must stick to. It is so frustrating to get an automated reply to a concern you have got or a genuine problem on the road. Everyone has a story of someone being asked “Can you still deliver the food?”, after reporting a crash – a bleak reminder of UberEats priorities.