Ah, the rules. They are rarely fully explained to you, you just find out about them whenever you’re either caught breaking them, or a co-worker explains them to you to try to keep you out of trouble. For instance, there are a set of rules about the speed of your work. For stowers, you must stow at least 1 item every three, four, five minutes (the precise time changes regularly), or you will be logged as ‘idling’ and are liable to have your pay docked for ‘idle time’. You must also meet a quota of items stowed. I’m told that there’s a room somewhere in the building where someone is constantly monitoring everyone’s work speed, and can send someone out to find us if they notice someone is idling a lot. At the moment, I’m told you must stow an equivalent of 35 large items or 178 small items per hour, or you will be classed as idling unless you can give a valid excuse. Running out of work due to delays earlier in the process is a valid excuse. Going to the toilet is not. We do get told that we’re allowed to have toilet breaks, which is technically correct (the best kind of correct), but in reality there’s no way you can get to the toilet and back in time to prevent being flashed as idling - unless you’re lucky enough to be working right next to one. By my count there are 4 different toilet facilities open to workers located around the 700,000 square feet building, all on the ground floor, so good luck with that one.