Platforms and Trust: Beyond Reputation Systems

by Tom Slee

rating systems become useless because we're socialised to be polite when it comes to rating other human beings (average ratings are very high, and it's unclear there's a diff between say 4.9 and 4.6 anyway)

Preface

1. The Sharing Economy

2. The Sharing Economy Landscape

3. A Place to Stay with Airbnb

4. On the Move with Uber

5. Neighbors Helping Neighbors

6. Strangers Trusting Strangers

7. A Short History of Openness

8. Open Wide

9. What’s Yours Is Mine