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Jamie Woodcock
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Troublemaking: Why You Should Organize Your Workplace
by Jamie Woodcock, Lydia Hughes

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struggle is not only about winning
2 years, 7 months ago
In Part 3, we argue for three principles to guide our organ…
more costly to the employer
2 years, 7 months ago
At the heart of it, organizing and winning is a simple game…
water provision was privatised in Bolivia
2 years, 7 months ago
In the early 2000s in Cochabamba, Bolivia, the community st…
four kinds of unions
2 years, 7 months ago
While unions come in all shapes and sizes, there are distin…

Working the Phones: Control and Resistance in Call Centers
by Jamie Woodcock

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1. Introduction

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Introduction

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34

2. Working in the Call Centre

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Working in the Call Centre

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3. Management

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Management

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4. Moments of Resistance

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Moments of Resistance

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5. Precarious Organisation

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Precarious Organisation

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6. Conclusion

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Conclusion

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