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[...] 'ghost conflation' problem for employees with identical names had been recognized as early as December 1984--thanks mainly to a hideous mess involving two separate Mary A. Taylors at the Southeast Regional Service Center in Atlanta--and Technical Branch programmers were already in the process…

[...] To the medicine cabinet's mirror in the home's bathroom, for instance, where he could not help but reread and internalize them as he tended to personal grooming, were taped inspiration mxims such as:

'NO BIRD SOARS TOO HIGH, IF HE SOARS WITH HIS OWN WINGS--BLAKE'

'IF WE ABDICATE OUR I…